webinar.net's Client Support Portal
webinar.net's Client Support Portal is a Single sign-on (SSO) application that combines several Client Admin login screens into one. With SSO, a user only has to enter their login credentials (username and password) one time on a single page to access all of their Client Admins. Two-factor authentication (2FA) is used which requires two separate, distinct forms of identification in order to access your webinar.net Client Admins. The first factor is your password and the second is six-digit authenticator code generated by the Google Authenticator app on your device.
Enable Google Authenticator
- From your favorite browser, open the Google account security page.
- Click on "2-Step Verification".
- Under the Authenticator App section, click "Setup".
- Choose your device type (Android, iPhone) and click "Next" to reveal a QR code.
- Open the Google Authenticator app on your device.
- Tap on the symbol in the bottom right corner to add a new code.
- Tap "Scan a QR code".
- Scan the QR code that is open in your browser.
When logging Client Support Portal, open your browser or smartphone to obtain your 6-digit number.
Provide the 6-digit authenticator code.
Setup Portal Users
Once logged in, your first Portal Administrator will be added during initial setup. You can add additional Portal Administrators (a portal admin can manage client access and portal access).
Portal Users can only access selected clients and should be added after the Portal Administrators.
Setup Portal Groups
Here, you will add Portal Users to Group Members. Group members will be able to access the clients this group manages. Add Client Admins to Managed Clients, so that group members will be able to access these clients.
Client Support Portal
All assigned Client Admins will be accessible to all Portal Administrators while Portal Users will be assigned access. For easy access to your most accessed Client Admins, you can use the pin option to pin the Client Admin to the top of the page.
All Client Admins will be visible, and if not assigned to a Portal User, they can request access.
After clicking the lock icon on the Client Admin panel, a request will be sent to all Portal Administrators to grant access.
For further assistance, contact us through chat or send us an email at support@webinar.net.
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